Training & Workshops

Customer Service Training

This training will benefit anyone who is presently working as a Customer Service Officer/ Client Relationship Management Officer or Individual who will like to have a good grasp of basic concepts of customer service and essential factors of effective customer service techniques and practices.


The training will help develop different skill sets which are essential for those working in customer service.
Participants will not only develop better communication skills and problem solving abilities but will also learn how to manage human relations more effectively.
You will be aware of the dos and don’ts when dealing with customers, and the benefits of providing great customer service.
Know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business.
It will serve as a complete toolkit for all individuals who desire to build a career in customer service relations and client relationship management.
Essential skills needed to improve customer satisfaction and loyalty which will help the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.
Good listening skills and questioning techniques that can shorten the interaction time with customers, This will enable the customer service professional serve more customers in less time yet leaving each client satisfied.

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VENUE: 2nd Floor Krestal Laurel Building, 376 Ikorodu Road Maryland, Lagos.

DATE: February 26th – 28th, 2018

TIME: 10:00AM – 3:00PM


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