Nigerian domestic carrier, Dana Air, has been recognised for maintaining top position in on-time performance and inflight service.
The National Association of Aircraft Pilots and Engineers (NAAPE) in recognition of this outstanding performance gave the airline award as the most innovative domestic carrier in Nigeria.
The award was given to the airline at its 15th national delegation conference organized by the body recently in Abuja with the theme: “Imperatives of Strong Partnership for a Sustainable Aviation Industry; Recovery from Covid-19 impact.”
The National President of NAAPE, Galadima Abednego while speaking at the event said the award to Dana Air was in recognition of the airline’s innovative business strategies and commitment to developing the industry.
Speaking to newsmen after receiving the award on behalf of Dana Air, the airline’s Chief Operating Officer, Obi Mbanuzuo said, ”I am particularly happy that our quiet effort is being recognised publicly and this award is truly appreciated by the entire team at Dana Air.”
“We are glad to be contributing immensely to capacity building and development of the aviation industry and there is an ongoing effort to further improve and increase the capacity of our engineers to achieve more exploits.
“Also on the innovative side of our operations, we pioneered WhatsApp booking in the industry at the advent of Covid-19, we have a self booking kiosk located at the airport and currently to ensure that we are available to assist our customers round the clock, we have a 24 hours, 7 days customer service,” he said.
“We have created multiple channels for seamless booking and interaction with our guests and we have more in the works. We would continue to offer our guests world-class service, safe and timely departures, competitive fares and innovative online products” he added.