Ecobank Nigeria has emerged the winner of “Consumer Finance product of the year” award at the Middle East & Africa (MEA) Retail Banking Innovation Awards organised by Digital Bankers.
The MEA Awards according to the Managing Director, Nirav Patel exists to recognise and celebrate the world’s outstanding Financial Services Organisations that are pioneering unrivalled standards and capabilities in their respective fields across the Middle East and Africa.
He added that the awards recognizes ‘those that are transforming the industry by setting new milestones in service delivery, digital innovation, product development, payments, technology, customer experience and more.’
The award committee observed the disruption of the global financial system with the advent of Covid 19 pandemic and how Ecobank deployed its digital offerings to serve its customers.
Mr Patrick Akinwuntan, the Managing Director, Regional Executive, Ecobank Nigeria, while commenting on the award, stated that it is a worthy recognition of Ecobank’s digital transformation landmark initiatives, stating that the bank’s digital payment and collections platforms have brought convenience to the daily running of customers’ businesses.
He noted that with its digital offerings, Ecobank was able to serve its customers without interruption during Covid 19 nationwide shutdown.
He listed some of the digital platforms as Ecobank Mobile App and USSD *326#, Ecobank Online, Ecobank OmniPlus, Ecobank Omnilite, EcobankPay, Ecobank RapidTransfer, ATMs, POSs, as well as an extensive distribution network of over 250 branches and about 40,000 agency banking locations.