In order to simplify online payments and accelerate the adoption process among its bank customers, Fidelity Bank has launched PayGatePlus, an embedded financial services platform that enables customers and merchants to do more of seamless financial transactions with ease.
Speaking at the launch of PayGatePlus, which is an upgrade of PayGate solution, the Executive Director and Chief Operations and Information Officer of Fidelity Bank, Mr. Stanley Amuche, who represented the banks’ managing director, said: “Innovation is the key pillar of our strategic framework and we are constantly looking for new ways to improve our services and delight our customers. Everything we do as a financial organisation including the design of our products and services has the customer as the main focus. It is on this basis that we have worked with our technical partner, Onepipe over the past few months to innovate a solution that enables businesses across different sectors to easily integrate financial services with their product offerings. The new PayGatePlus is a significant upgrade of the legacy PayGate product and we are very optimistic that it will open more opportunities for revenue growth for our customers.”
Giving further details of PayGatePlus, the Divisional Head, E-Banking at Fidelity Bank, Mrs. Ifeoma Onibuje, described the solution as an embedded financial services platform that serves as an ecosystem of products, developed as a one-stop-shop solution to empower the customers and merchants to do varieties of financial transactions with utmost ease. She further said the solution would enable instant cash payment for merchants and instant cash transaction for customers.
“The PayGatePlus is an enhanced version of PayGate, which is Fidelity Bank’s flagship gateway that enables businesses and merchants to collect online payments,” Onibuje said.
At a panel session that discussed the theme: ‘Embedded Financial Services As A Driver For Seamless Customer Experience’ the panelists stressed the need for financial technology innovation in the banking sector, and how Fidelity Bank is driving such innovation.
Mr. Akin Lawal from Interswitch said banks have evolved over the years as trusted financial institutions because they hold a lot of customer data that enable them to develop solutions that enhance customers’ experience.
CEO and Founder of OnePipe, Ope Adeoye, expressed the Company’s excitement in partnering Fidelity Bank to upgrade the payment gateway. He said the aggressive drive by Fidelity Bank to digitise payment services, has helped customers to do more financial transactions outside of the banking hall.