ITIL 2011 Foundation Training

Meet Our Trainers:

Adedoyin Talabi – B.Sc, ITIL, MITD, MBA, CISA

Adegoke Talabi – B.Sc, ITIL

 Description: 

ITIL is a set of recommendations on best practices that became a repository for IT Service Management (ITSM) and adopted worldwide by many public and private organizations. Since the early 90s, ITIL has evolved from an approach based on the functions and processes (versions 1 and 2) to an approach based on management complete cycle services from version 3 and 2011.

 Cost and Contact: 

Training cost for 3 Weekends: N35,000 –includes Lunch, e-Practice Questions Dump, ITIL Manual/Textbook

Training cost for 1 day Review: N20,000 – includes Lunch, e-Practice Questions Dump, ITIL Manual/Textbook

Contact Adebayo on 07017769256 to schedule your class

 Objectives: 

At the end of  this  course , participants will:

• understand  the life cycle  of a  Service
• distinguish  and identify the key concepts and  principles  of ITIL
• know  the  good  practices  of  management  effective  of a  department  computer  from start to finish (the strategy department at the service improvement)
• identify  relationships  between  services and processes,  between  the phases and  process between  them
• launch the  first  stock  ITIL  concrete  in  the company
• provide  a  solid  understanding  on  the framework  ITIL , its  vocabulary ,  its  benefits  and objectives , the  risks  during  of  implementation .

This  course  prepares  for  the exam  to  obtain  the “Foundation Certificate in IT Management” of the ITIL 2011 (eg  V3 ), the participant has the  opportunity  to pass the  exam  at  the end  of the  course.

 Program: 

The  main  differences  between  ITIL  V2 ,  ITIL  V3   and  ITIL  2011-  What  are  the  changes significant ?

• new concepts,  definitions  and  terminology
• processes  and  functions  keys

Introduction  to  the  management  of services

• The evolution  of the  management  of services
• Definition  of Service and  Management  Services
• The  management  of services  so  that  best  practices
• The importance  of adopting  a  culture and  an  approach to  service  improvement  continued
• Interface  with  the  other  frameworks  and standards (eg ISO / IEC  20000)

The life cycle services

• Objectives  and  value  for business
• The  main  components of the  five  stages  of the life cycle:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

key principles of IT Service Management

• The types of service providers
• The five key aspects of service design
• The 7 “R” of change management
• The model “V” services
• The continual service improvement model
• The need for IT governance and control
• The features and guidelines of the implementation process

Concepts, objectives and core activities:

• Service Portfolio Management
• Management of service levels
• From incident management
• Management changes
• The demand management
• Financial Management
• Management of the service catalog
• The availability management
• Management capacity
• From supplier management
• Management of Information Security
• Management of the IT Service Continuity
• Of asset management services and configurations
• The release management and deployment
• The event management
• Management issues
• The query execution
• Management access
• The seven-step improvement process

Overview of functions:

• Service center
• Application Management
• Operations management
• Technical management

Organizational structure

• Key roles and responsibilities
• Concerns related to technology (tools) and architecture

 Pre requisite: 

To take this course profitably must have general computer knowledge, it is also preferable to have had an awareness of ITIL.

 Duration: 

3 Saturdays

 Certification:

The cost of your examination and certification is exclusive of the training fee. The examination will take place at a registered prometric centre in Lagos. The results are communicated to canditates immediately.