Brands

UBA Upgrades Leo, Launches Service On Google Business Chat, Instagram.

Despite Challenges, UBA Leads Banking Sector in CAR, Liquidity Ratio

UBA Plc has an­nounced the expan­sion of the services of Leo, its Artificial Intelligence chatbot to Google Business Chat and Instagram.

Leo – UBA’s AI-powered chatbot, which enables cus­tomers to make use of their social media accounts to carry out key banking transactions – was first introduced in Jan­uary 2018. It has since evolved to become a custom-fitted, personalised virtual banker to several UBA Customers across its 20 African countries. Before now, UBA’s Leo was servicing customers on Facebook Messenger, Whatsapp and Apple Chat.

The bank also announced an upgrade to the existing fea­tures of Leo, where custom­ers can now carry out their activities in a 3D animated format. Armed with this upgrade and with its recent expansion to Instagram and Google Business, customers will now be able to carry out more transactions from the comfort of their homes and can now perform more activ­ities such as funds transfer, checking balances, buying airtime and data, and getting their bank statements with ease, from any of these social media platforms.

Read:  Nigerian Coach, Egbo, Wins Albania League, qualifies for Champions League.

UBA’s Group Managing Director/Chief Executive Officer, Kennedy Uzoka, who spoke about the upgraded fea­tures of Leo, explained that the bank was always on the lookout for innovative ways to develop strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.

Read:  Funke Oshonaike Officially Inducted Into Olympics Table Tennis Club 7.

He said, “At UBA, we have been working with technology giants that have the global ca­pacity to ensure not only seam­less but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with the very best to actualise this unbeatable in­novation that is capable of rev­olutionising the way banking is done in Africa.”

He disclosed that Leo’s activities have spread across Africa, changing the face of e-banking in other key Afri­can locations including Cam­eroon, Zambia, Cote D’Ivoire, Senegal, Congo DRC, Tanza­nia, Kenya, Uganda, Sierra Leone, Gabon, Chad, Congo Brazzaville, Benin, Mozam­bique, Zambia, Guinea, Burki­na Faso, Mali.

Read:  Zenith Bank’s Aspire Music Festival debuts in Lagos, features Nigeria’s top artistes

Uzoka emphasised that the uniqueness of Leo lies in the convenience. “Customers can initiate transactions without leaving their favoured phone applications. By bringing Leo to the comfort zone of its cus­tomers, UBA’s chat banking became a pioneer innovation and has since enjoyed leader­ship status in the chat banking space,” he explained.

Related posts

Meta Hosts Creators To Exclusive Dinner in Lagos, Nigeria.

NigGal

Access Bank, GE Healthcare ease financial burden on healthcare providers

NigGal

FirstBank Is Re-Engineering Banking With Digitised Services

NigGal

FedEx Establishes Direct Presence in Nigeria to Support Customers with International Trade.

NigGal

Lipton Ice Tea Nigeria wins global award.

NigGal

Golden Penny Foods Launches Premium Quality Chocolate Spread With Cocoa, RDA

NigGal

Leave a Comment