Finance

UBA’s LEO continues to evolve, remains smartest banking chatbot

UBA hits N608bn Profit After Tax, as gross earnings rise to N2.08trn in 2023

Pan African financial institution, United Bank for Africa (UBA) Plc, has, in the last three years, won the hearts of its customers with its artificial intelligence chat bot, LEO, which has proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing clientele who now have less transaction hassles to worry about.  

Leo is an AI chatbot for banking services currently available on Face-book Messenger, WhatsApp, Apple Device and is set to launch soon on other social media platforms.

Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did just that with a million users becoming hooked in less than three months of its Leo’s inception. Three years later, and with over three million customers and counting, UBA’s Leo, has without doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers. While other financial institutions are still trying to find their feet as regards AI, UBA’s LEO has become a massive success as the AI continues to consolidate on its successes and accolades winning several awards over time.

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The chatbot continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features which have clearly earned the chatbot over three million users.

UBA’s Group Managing Director/Chief Executive Officer, UBA, Mr. Kennedy Uzoka, affirmed that UBA customers indeed agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of  banking in the continent.

“UBA’s vision has always been and will remain a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested, dependable and intelligent personality, replicated on WhatsApp, the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform .

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Sunnews

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