Customers aren’t the only beneficiaries of great service; when executed the right way, it empowers employees to make good decisions and do their best work. So the business case for loving customers is both a marketing strategy and a way to build a strong company culture.
This certification is an industry-driven and endorsed credential that helps employers distinguish and recognize qualified customer service professionals, and help define career advancement opportunities for candidates. By earning the professional certification in customer service, candidates can demonstrate their knowledge and skills in work areas that employer’s value, and exhibit commitment to professional growth.
This internationally recognized certification is by Service Strategies corporation USA will position you right. Cedars and oaks consults is the sole licensee of Service Strategies Certification in Nigeria.
Benefits of the Certified Service Professional (CSP) Certification.
• Empowers employees to directly impact the company’s image in creative ways
• Gives employees tools that allow them to provide awesome customer service in a way that incorporates their own personal strengths.
• Teaches employees how to go above and beyond their customer’s expectations and provide the kind of stellar service that creates life-long customers.
• Increases sales and revenue by supporting an entire movement of impeccable customer service.
• Reaches the end user by imbibing them to handle absolutely any situation with patience and grace.
• Achieve excellence in customer service.
• Exceed customer’s needs and expectations, guaranteeing satisfaction.
• Deliver an experience a customer can value.
• Provide an environment where courtesy, helpfulness and a warm welcome are standard.
• Gain more business through converting enquiries into sales
Who Should Attend?
* Customer service representatives
* Customer service officers
* Customer service executives
* Marketers
* Sales Representatives
* Business development executives
* Call coordinators and service dispatcher
Training Package Includes:
* Great fun, knowledge packed, Interactive session
* Delivered by one of our best trainers
* Comprehensive courseware
* Refreshment and Lunch
* Certification certificate
New Class Starts:August 6, 2016. Time: 10am prompt.
